Course Objective
What this programme helps you achieve
A hands-on 1 day programme that builds practical, job-ready capability in this area. Delivered through guided walkthroughs, worked examples and reusable checklists you can apply immediately.
UnderstandBuild a clear, structured understanding of the core concepts, terminology and drivers behind this domain.
ApplyTranslate the framework into practical actions, controls and working methods you can use on real engagements.
AssessEvaluate current-state maturity, identify gaps and prioritise the improvements that reduce the most risk.
DeliverProduce the artefacts, evidence and reporting expected of a competent practitioner in this area.
Market Need
Why this matters now
Incident Reporting and Cyber Crisis Communication addresses a capability that organisations increasingly need but often lack in a structured, defensible form. Teams frequently rely on ad-hoc knowledge, scattered documents or vendor claims instead of a repeatable method.
This programme closes that gap. It gives participants a shared vocabulary, a practical method and a set of reusable artefacts so the organisation can operate this domain consistently rather than reactively.
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Framework alignment: Aligned with ISO/IEC 27035 incident management and crisis communication practice.
What makes this programme useful
01
Practical Focus
Every module is grounded in real scenarios, walkthroughs and reusable checklists rather than theory alone.
02
Career Relevant
Skills map directly to in-demand roles and to how organisations actually operate this domain.
03
Structured Path
A logical progression from fundamentals to applied practice, with a clear takeaway toolkit.
Key Learning Areas
What participants will learn
Why fast, accurate incident reporting matters
What counts as a security incident
How and where to report incidents
Roles and escalation during an incident
Crisis communication principles
Internal, customer and regulator messaging
Managing media and reputation
Post-incident communication and lessons learned
1 Day Agenda
Structured learning flow
09:00–10:15
Module 1 — Why fast, accurate incident reporting matters
Concepts, guided walkthrough and discussion covering why fast, accurate incident reporting matters.
10:30–11:45
Module 2 — What counts as a security incident
Concepts, guided walkthrough and discussion covering what counts as a security incident.
12:00–13:00
Module 3 — How and where to report incidents
Concepts, guided walkthrough and discussion covering how and where to report incidents.
14:00–15:15
Module 4 — Roles and escalation during an incident
Concepts, guided walkthrough and discussion covering roles and escalation during an incident.
15:30–16:30
Module 5 — Crisis communication principles
Concepts, guided walkthrough and discussion covering crisis communication principles.
16:30–17:00
Module 6 — Internal, customer and regulator messaging
Concepts, guided walkthrough and discussion covering internal, customer and regulator messaging.
09:00–10:00
Module 7 — Managing media and reputation
Concepts, guided walkthrough and discussion covering managing media and reputation.
10:15–11:30
Module 8 — Post-incident communication and lessons learned
Concepts, guided walkthrough and discussion covering post-incident communication and lessons learned.
Audience & Entry Level
Who should attend?
This programme is designed for professionals who work with, or are moving into, this area of cybersecurity, governance or technology.
All EmployeesManagers & Team LeadsHR & AdminExecutives & BoardNew JoinersCustomer-Facing StaffIT SupportAwareness Champions
Recommended prerequisite
A general awareness of information security or IT concepts is helpful. No specific certification is required to attend.
Learning Outcome
What participants should be able to do after the course
- Confidently work with why fast, accurate incident reporting matters.
- Confidently work with what counts as a security incident.
- Confidently work with how and where to report incidents.
- Confidently work with roles and escalation during an incident.
- Confidently work with crisis communication principles.